IT service desk management marketing is a type of marketing strategy used IT companies to showcase their service desk management software & solutions. These service desk management videos appealing visuals and informative audio to show this software help in an automating a lot of processes in the company, thus, making it easier for people to work.

In this article we look at 20 Video Marketing examples from IT services desk & ITSM solutions that are on the spot. Watch these videos to get ideas for marketing your own IT service management solution. Here we go :

HCL Gold Blue Print IT Service Desk Video
Type : Character-based ITSM Solution Marketing Example

HCL’s Gold Blue Print (GBP) is the practical implementation of HCL ITSM architecture, containing the HCL Best Practice Processes, designed, used and maintained for HCL Infrastructure Management and Application Management Services. The IT service desk management video marketing shows how HCL’s IT Service Management drives strategic innovation and collaboration in the ecosystem while maintaining competitive tension in the business world.

BMC Remedyforce IT Service Desk Video
Type : 2D ITSM Solution Marketing Example

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. It is built with speed and flexibility as its defining features, making it easy to use and adapt to changes in an ever-changing business environment. The BMC IT service desk management video marketing shows how using Remedyforce speeds up an organisation’s IT services.

HEAT Cloud IT Service Desk Video
Type : Infographic ITSM Software Marketing Example

HEAT is a commercial IT Service Management Unified Endpoint Management software suite for IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect against threats to business continuity. It is a client-server application without a middle tier, no application server. The IT service desk management video marketing shows how using the HEAT software can be used to form flexible, scalable and secure solutions.

SYSAid IT Service Desk Video
Type : Stock ITSM Software Marketing Example

SYSAid IT service desk Software offers all the essentials in one place that are needed to manage all your IT support. It helps you get the reports, dashboards, and KPIs you need to understand and communicate your IT performance and make better IT and business decisions in minutes. The IT service desk management video marketing highlights the key features of the software and how it can help with IT Support.

BOSSDesk IT Service Desk Video
Type : Infographic ITSM Solution Marketing Example

BOSSDesk Service Desk is a Cloud-Based ITIL aligned Service Desk Solution that offers systematic workflows, real-time reports, and precise tracking of all your assets as its features. The IT service desk management video marketing shows how using BOSSDesk offers a good value for your enterprise that is cost-effective and efficient.

Assyst IT Service Desk Video
Type : Infographic ITSM Solution Marketing Example

Assyst by Axios Systems is an enterprise-class IT services management platform with a comprehensive list of features including a suite of drag-and-drop customizable tools and process wizards, allowing departments to tailor the interface and functions to their specific workflow processes. Developed and continually updated to support current ITIL best practices. The IT service desk management video marketing shows how Assyst delivers rich functionality to meet the complex needs of large enterprise organizations.

Provance IT Service Desk Video
Type : 2D ITSM Solution Marketing Example

Provance IT Service Management is an integrated IT Service that runs natively on Microsoft Dynamics 365 platform and is optimized for use with Microsoft cloud solutions and System Center. It is ITIL certified and works well with all other Microsoft 365 services, improving team collaboration and user experience. The IT service desk management video marketing details the key features of the solution and how it can help with IT support.

Work 365 IT Service Desk Video
Type : 2D ITSM Solution Marketing Example

Work 365 is an easy-to-use IT service desk solution for managing Service Requests and Help Desks for any department in the organization. Work 365 Help gives a centralized access to manage requests, approve requests and assign them to the right agents, and also includes agent routing and ticket assignment. The IT service desk management video marketing shows how SharePoint app optimizes service desk performances and helps reduce cost and complexity.

Nilex IT Service Desk Video
Type : Infographic ITSM Solution Marketing Example

Nilex Service Platform is an online solution for service management and customer support, that offers features like social support, SLA, ticket management, advanced analytics, knowledge base to improve both customer and team experience. The IT service desk management video marketing shows how the Nilex’s platform helps to manage the organisation’s ITSM operational process seamlessly.

MYITCO IT Service Desk Video
Type : 2D ITSM Solution Marketing Example

Be it concerns with the current rising costs of your IT services, or maybe you’re just running short on time because of your expanding business, and need to hand over the reins of some services to someone else, MYITCO can help you with quality IT services today. The IT service desk management video marketing elaborates how you can save your money on and time today with My IT Company’s managed services, network solutions, IT support.

ManageEngine IT Service Desk Video
Type : Character-based ITSM Solution Marketing Example

The project management in ServiceDesk Plus is an amazing way to collaborate with teams and experts and manage large projects. It’s the perfect integrated solution combining IT helpdesk and project management. The combination of IT help desk and project management helps project managers to have an integrated tool to collaborate seamlessly with different teams and experts. The IT service desk management video marketing describes the project management feature in ServiceDesk Plus.

iSupport IT Service Desk Video
Type : 2D ITSM Software Marketing Example

iSupport is InfoTrack’s next generation Helpdesk service, created with passion and built with their client’s support needs in mind. iSupport provides clear, transparent information around your Property Certificate searches, high levels of visibility on your helpdesk calls and the power to chase your certificates at your convenience. The IT service desk management video marketing highlights the way they provide the necessary assistance to their clients.

Fujitsu IT Service Desk Video
Type : 2D ITSM Solution Marketing Example

Employee expectations are always rising, whilst their dependence on technology to get the job done has never been higher.Fujitsu’s Service Desk capabilities are built to help your organisation succeed, and maximise your employees potential with 24/7 support, a wide range of user interactivity options and fully global, multilingual capability. The IT service desk management video marketing tells us how well-equipped their services are to cater the needs of their customers.

JIRA IT Service Desk Video
Type : Stock ITSM Software Marketing Example

JIRA Service Desk is a service desk management software that IT and service teams benefit from. Built on the JIRA platform, JIRA Service Desk delivers an effortless service experience, adapts to your needs, with setup time and pricing at a fraction of competitors. The IT service desk management video marketing describes the process by which they provide real time assistance to clients.

FreshService IT Service Desk Video
Type : Infographic ITSM Software Marketing Example

Freshservice is recognized as a leader, the best software for mid-market IT teams, the most usable service desk software having everything you need for IT support. Their modern and intuitive UI requires minimal or no training, and is customizable to IT and non-IT needs, offering multi-channel support and information at your fingertips. The IT service desk management video marketing elaborates how they are there to support you through your IT requirements.

ServiceDesk Plus IT Service Desk Video
Type : 2D ITSM Solution Marketing Example

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service,providing great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. It has been delivering smiles to millions of IT folks, end users, and stakeholders alike for around a decade. The IT service desk management video marketing describes its efficient and convenient service towards their customers.

Promethean IT Service Desk Video
Type : Character-based ITSM Software Marketing Example

Promethean IT was founded with the idea of providing organizations with a technology partner. In this relationship, we can provide you with the complete management of all your technology needs and let you focus on growing your business. The Promethean service plan focuses on providing strategic planning, help desk support, pro-active care, and reporting on the application and use of your technology. The IT service desk management video marketing shows how Promethean IT helps you to find a better way.

Wolken IT Service Desk Video
Type : Infographic ITSM Solution Marketing Example

Wolken Service Desk is an integrated cloud-based ITSM application for your entire organization. Manage internal tickets faster and better and ensure that your IT team is enabled with the right tools to help your enterprise perform at their best. Boost internal productivity, enhance employee experience and gear your teams for instant scalability. The IT service desk management video marketing shows how Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.

KPS IT Service Desk Video
Type : 2D ITSM Software Marketing Example

Knowledge Powered Solutions (KPS) offers knowledge management software that improves customer service at the same time as delivering operational efficiencies for many organizations across different industry sectors. From IT and HR service desks to shared service centers, providing an effective and efficient service desk means that agents need to be empowered with the information they need to resolve a wide range of queries. The IT service desk management video marketing shows fetchers of KPS’s service help desk knowledge management solution.

WE CAN HELP CREATE THE FOLLOWING VIDEOS :

• Overview Video
• Brand Video
• 2D & 3D Animated Explainer Video
• Marketing Video
• Promotional Video
• Youtube Teaser Videos
• Business Use Case Study Videos
• How To Videos

Key takeaways from the above IT service desk management marketing examples are :

• Build a strong creative brief
• Find a reference video or combine multiple video elements from different sources
• Work with a company that can understand your video production requirement easily

With the above IT service desk management marketing examples, it’s evident that companies are fast integrating videos in their marketing campaigns and various other touchpoints. If you are planning to develop these videos, a good start is to develop a brief of what can be the tone and style for your videos. We advise you to be different and unique while you create your messaging through the videos.

We at Advids create custom videos based on your brief. With a complete video production services plan at a fixed price, our design team works right from concept development, to art design and animation. Having created 1200 plus explainers for businesses, our Creative team can help you come up with the right fit. Do talk to us or send us a note on what your company plans to create with for the next video requirement.