20 Video Marketing Examples From Customer Support, Service & Helpdesk Platforms

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Website Builder Video & CloudCustomer support marketing helps businesses understand and connect with their users to build more effective products with the help of videos. Support tickets, feedback forums, knowledge bases, and metrics are all featured integrated with mobile and cloud solution. A host of Customer Support management solutions are available in the market today. Which one works best for you has to fine-tuned based on how your business data and users work.

In this article we look at 20 video marketing examples from customer support & help desk platforms that are on the spot. Watch these videos to get ideas for marketing your own Customer Support solution. Here we go:


Zoho Helpdesk Platform Video
Type : Infographic Customer Support Marketing Example

Zoho Support is a flexible, web-based help desk support software that allows you to provide the support experience your customers want. Zoho Support gives your team the best tools to help customers while automating frequent tasks that otherwise take up time. Zoho’s customer support video marketing demonstrates how you can provide customers a truly unified customer service experience.

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Trakdesk Customer Helpdesk Video
Type : 2D Customer Helpdesk Marketing Example

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customer loyalty. With Trakdesk customizable ticket forms, you can create unlimited and dynamic ticket forms and customize each of them with their own inputs, drop-down menu, text area and checkboxes. It provides an easy to use interface and easy to use drag and drop function. The customer helpdesk video marketing shows how Trakdesk can provide premium user experience and allow customer service agents to deal with issues in an expedient fashion.

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LiveHelp Customer Support Video
Type : Infographic Customer Support Marketing Example

LiveHelp is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions in real time. They are a one-stop show for all your sales and customer support needs and helps you in your sales by connecting directly with your customers. The customer support video marketing elegantly depicts a new way to communicate and assist your website visitors.

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Groove Customer Helpdesk Video
Type : Character Based Customer Helpdesk Marketing Example

Groove Help Desk is a simple tool for small businesses that help your team deliver personal customer support. Groove’s ticketing system has everything you need to turn support tickets into amazing customer experiences. Built it with a minimal feature set that anyone can use, and left out everything else. They eliminate any sort of clutter, complexity or extra features that may overwhelm you. The Groove customer helpdesk video marketing shows how customer support can be made easy yet effective.

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EU IPR Customer Support Video
Type : 2.5D Customer Support Marketing Example

The European IPR Helpdesk is a project funded by the European Commission that supports cross-border SME and research activities to manage, disseminate and valorize technologies and other Intellectual Property Rights (IPR) and IP assets at an EU level. The European IPR Helpdesk caters to personal support on specific IP issues and keeps you informed about the latest developments in the world of IP and Innovation in Europe. The customer support video marketing addresses the importance of Intellectual Property (IP) management and explain how SMEs and researchers can benefit from the varied service portfolio offered by the European IPR Helpdesk team.

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Cayzu Customer Helpdesk Video
Type : 2D Customer Helpdesk Marketing Example

Cayzu is a cloud based Help Desk solution that makes it easy & natural by integrating and showing conversations in real-time from multiple channels on a single screen. Staying connected with your customers and collaborating in real-time is an integral part of delivering great customer service. The customer helpdesk video marketing shows how Cayzu can help you manage all your customer service needs from a single help desk portal.

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Live2Support Customer Support Video
Type : Whiteboard Customer Support Marketing Example

Live2Support is a leading global player in the field of online customer support solutions, providing a sophisticated range of on demand live chat service to thousands of companies around the world. The customer support video marketing introduce you to the concept of real-time support and how to resolve customer queries instantly.

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Autoxloo Customer Helpdesk Video
Type : 2D Customer Helpdesk Marketing Example

Autoxloo helps innovative dealers leverage their web-based technology to increase dealership visibility in local markets. Autoxloo live chat software for car dealers allows dealer website visitors to interact with car dealership, customer service representatives for sales and support in real time. Live chat increases the amount of leads and helps you develop a relationship between customers and your brand. The customer helpdesk video marketing shows how Autoxloo uses its live chat software to resolve customer problems and generate leads at the same time.

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Everything Customer Support Video
Type : Character Based Customer Support Marketing Example

Everything HelpDesk by GroupLink is a help desk software that lets you create and manage the performance and priority metrics for your support technicians allowing you and your tech support team to focus on resolving highest priority incidents first. It simplifies incident requests and increases productivity. The customer support video marketing shows how you can increase customer satisfaction with Everything Helpdesk.

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HelpOne Customer Helpdesk Video
Type : Whiteboard Customer Helpdesk Marketing Example

HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately resolve simple phone and voice mail requests. Help One’s help desk agent functionality is compatible in both single and multi-vendor environments with PBX, UC and voicemail systems. Off-loading repetitive UC and voice system MACDs to Help Desk agents using HelpOne is a highly effective strategy to ensure a number of important benefits. The customer helpdesk video marketing demonstrates how tier one help desk agents can easily use Unimax’s help desk to process telecom and UC MACDs without assistance.

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Making of a Video : View the Process of Making Google Allo's Video

Abhisi Customer Support Video
Type : Infographic Customer Support Marketing Example

Abhisi is next generation Helpdesk that seamlessly integrates with all modern channels used by customers to communicate with businesses. Quickly set auto responses and keep track of what a customer has to say from a variety of contact points. With Abhisi, you will be able to serve your customers better with a smaller investment. The customer support video marketing portrays Abhisi as a single point destination for all support solution increasing happy and loyal customers.

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Sherpadesk Customer Helpdesk Video
Type : 2D Customer Helpdesk Marketing Example

Sherpadesk Mobile is a powerful, cutting-edge mobile printing application that connects supported Sharp MFP via a wireless LAN connection with the suite of popular mobile devices. Sharpdesk Mobile can receive, preview and store scanned documents from your scanner to your mobile device connected to your Wi-Fi network. It can also print the documents stored in your mobile device to your printer, attach the scanned documents stored in this application to e-mail, and send the documents to other application in your mobile device to utilize them. The customer helpdesk video marketing shows how efficient Sharpdesk is as a printing application.

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eStreamDesk Customer Support Video
Type : 2D Customer Support Marketing Example

eStreamDesk is a helpdesk and ticketing system that helps support staff to monitor the customer issues. With eStreamDesk, customer queries from phones, emails, websites and even social networking sites get automatically converted into tickets. It provides easily accessible customer history and useful reports with average response time. The customer support video marketing shows how FreshDesk can help you solve customer problems instantly, increasing customer satisfaction.

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rtBiz Customer Helpdesk Video
Type : Character based Customer Helpdesk Marketing Example

rtBiz Helpdesk is a wordpress helpdesk plugin that provides email support, web based ticket management, integration with WooCommerce and EasyDigitalDownloads plugins. rtBiz helpdesk delivers all possible features that will simplify day to day customer interaction and will give a perfect control over the information flow in your organization. The customer helpdesk video marketing shows how it can be an elegant solution for your customer support.

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FreshDesk Customer Support Video
Type : Infographic Customer Support Marketing Example

Freshdesk is a cloud based customer support platform that offers all the tools a business needs to deliver exceptional support to customers. Freshdesk integrates with all Google GSuite products that helps combine the power of a robust customer service tool with GSuite’s collaborative set of apps. The customer support video marketing showcases how FreshDesk makes customer service extremely simple for you.

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Odoo Customer Helpdesk Video
Type : Stock Customer Helpdesk Marketing Example

The Odoo helpdesk platform features an enriched user interface that enables support staff to monitor customer support effectively. It can track, prioritize and solve customer tickets as well as automate actions at different stages of ticket resolution. It gives instant overview of team workload and create alerts based on the status of tickets. The features and services offered by Odoo helpdesk and support platform are shown in this customer helpdesk video marketing.

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Desk Manager Customer Support Video
Type : Typography Customer Support Marketing Example

With Desk Manager customer support platform, any organization can bring improvements to their helpdesk and customer services. It is empowered with cloud computing that makes it highly reliable, scalable and cost effective. The customer support video marketing showcases how Desk manager can be a complete help desk solution for your enterprise.

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LiveAgent Customer Helpdesk Video
Type : Infographic Customer Helpdesk Marketing Example

LiveAgent is a powerful multichannel customer support tool that helps support staff stay on top of all customer requests coming in from various support channels. It also comprises of a real-time chat messenger widget with automated invitations. The customer helpdesk video marketing portrays how Liveagent can be an all in one solution for your customer support.

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Helpdesk Pilot Customer Support Video
Type : Infographic Customer Support Marketing Example

Helpdesk Pilot helps manage support services in such a way that it treats each and every incoming request as a unique, traceable ticket. It integrates with tools like Google apps and MS exchange support and measures key metrics with the aid of powerful reporting. The customer support video marketing illustrates how Helpdesk Pilot is an unique and effective help desk software for businesses.

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Jira Customer Helpdesk Video
Type : 2D Customer Helpdesk Marketing Example

Jira service desk is an IT helpdesk and customer service software with enriched benefits like powerful ticketing support and integrated service management. With its faster response time, it resolve issues rapidly which benefits your team with quality work and customer satisfaction. The Jira customer helpdesk video marketing shows how it can help to improve customer support of your organization.

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WE CAN CREATE THE FOLLOWING VIDEOS :

  • Overview Video
  • Brand Video
  • 2D & 3D Animated Explainer Video
  • Marketing Video
  • Promotional Video
  • Youtube Teaser Videos
  • Business Use Case Study Videos
  • How To Videos

Key takeaways from the above customer support video marketing examples are :

  • Build a strong creative brief
  • Find a reference video or combine multiple video elements from different sources
  • Work with a company that can understand your video production requirement easily

With the above customer helpdesk video marketing examples, it’s evident that companies are fast integrating videos in their marketing campaigns and various other touchpoints. If you are planning to develop these videos, a good start is to develop a brief of what can be the tone and style for your videos. We advise you to be different and unique while you create your messaging through the videos.

We at Advids create custom videos based on your brief. With a complete video production services plan at a fixed price, our design team works right from concept development, to art design and animation. Having created 1200 plus explainers for businesses, our Creative team can help you come up with the right fit. Do talk to us or send us a note on what your company plans to create with for the next video requirement.

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