Your whole business is focused on your customers, you depend on them to drive your brand and bottom-line. Delighted customers drive growth. They transact more often, spend more and promote you. Unhappy customers defect as soon as possible; worse, they bad-mouth you and drive potential business away. To estimate how you’ll fare tomorrow, you need to know how your customers feel about you today. Capturing feedback from customers isn’t always easy, but it is the first step in understanding the customer experience, and being able to manage it.
In this article we look at 20 Feedback Management Video Marketing examples that are on the spot. Watch these videos to get ideas for marketing your own feedback management offering. Here we go :
UserReplay Feedback Management Video
The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data. Aimed at medium to large enterprises with digital channels, UserReplay has the flexibility to be deployed as SaaS or installed software. The feedback management software video shows how UserReplay gives you the opportunity to deliver the best possible customer experience.
SurveyMe Feedback Management Video
SurveyMe transforms point-of-experience customer feedback into decision-making information quickly and easily. It can create branded surveys in minutes, capture feedback in real-time and offer rewards, promotions, discounts to respondents. All this helps drive footfall to your business and leads to business growth, as reflected in the feedback management video.
Digium Enterprise Feedback Management Video
Digium is an online interactive feedback management software that can be used to design custom surveys that cover a range of insights. Feedback collection and analysis is real-time, reports are generated as data is collected. The feedback management software video shows how using Digium’s solution lets businesses cater to their customers ever changing needs and expectations by adapting to the insights uncovered.
SurveyLocal Feedback Management Video
SurveyLocal is a tool that helps you collect & monitor online reviews. Its intelligent review engine invites happy customers to post reviews on sites they already have accounts with. Unsatisfied customers are intercepted allowing you to resolve their complaints before they go public. The feedback management video signifies the importance of positive feedback on the company’s reputation.
Feedoozy Feedback Management Video
Now collect the professional feedback you’ve always dreamed of! The secure & easy to use feedback system combined with analytics & unmatched features make Feedoozy the best solution. No more hassles of paper based feedback or manual data upload which cause errors or tampering. Run analytics and download reports from anywhere !! The feedback management video will surely keep you occupied for a while, give it a GO!
QuestBack Enterprise Feedback Management Video
Questback is an enterprise feedback management software that develops online survey software and feedback solutions for online market research, customer experience management and HR management. With Questback, every bit of content is always responsive and easily adapted. Take a look at the Feedback management software video to learn how QuestBack can help you identify opportunities and promote success through the power of feedback.
Hively Customer Feedback Management Video
Hively offers a solution to quickly and easily gather data on customer happiness in real-time at every single touch point and transaction. The feedback is specific to transactions and individual team members, ensuring the data is meaningful and actionable. The feedback management video shows how using Hively is a convenient way to measure customer satisfaction.
Verified Credible Feedback Management Video
Verified Credible is a proactive review management platform that can help improve your star ratings in search engines and review websites. Its powerful tools will stun your competitors by getting more reviews published online. “Verified Credible is in-credible”, watch the feedback management video for an informative overview.
Feedbackstr Feedback Management Video
Get Real-Time Feedback from Customers with Feedbackstr. Feedbackstr empowers businesses to simply and directly ask their customers about their products and services from a phone, tablet, or computer. Collecting & turning feedback into effective improvements to satisfy customers is a breeze with Feedbackstr’s trusted touch point trackers. The online feedback management video details how getting real-time feedback from customers is a child’s play with Feedbackstr.
Causata Feedback Management Video
Causata’s customer experience analytics applications enable companies to effectively acquire new customers, improve retention, and increase cross-sell / upsell of products and services. It stitches together known and unknown customer interactions with a specific brand across channels in real-time and builds connected profiles at individual customer levels which is used for predictive modeling and marketing decisions. No matter how customers interact with you, Causata helps you create meaningful experiences through data, as depicted in the feedback management video.
Vowchr Feedback Management Video
Vowchr gives a win-win combination for the customer and the seller. Motivate your customers for providing feedback by rewarding them. Publish your surveys as QR codes in menus, receipts, website and even your facebook page. Customers scan it and answer your surveys getting deals, rewards and vouchers. The feedback management video shows how Vowchr integrates the latest technology and takes the pain out of getting customer feedback for your product or service.
Studergroup Feedback Management System Video
By providing a new method to help you strengthen your collaboration with physicians—Studer Group’s Provider Feedback System helps ensure that patients receive the best possible care in the most efficient possible way. It fosters collaboration to meet the demands placed on successful healthcare organizations. The feedback management system video shows how PFS offers better alignment of goals between providers and health care systems.
INSTANT Insight Feedback Management Video
INSTANT Insight is a powerful SaaS tool for measuring customer and employee satisfaction directly at the heart of the business operations from multiple touch-points channels. The feedback management video shows how using INSTANT Insight helps service business sectors to enhance their service quality and competitiveness.
iSKY Feedback Management Video
iSKY empowers its users to differentiate their brand via the customer experience by offering the most powerful, customer experience management platform and committing to its continual evolution. Through user community feedback, thought leadership and rapid release cycles, iSKY assures each client that signs up that they will always have the most leading-edge technology available. The feedback management video demonstrates how iSKY strives to improve the customer experience.
Astellia Feedback Management Video
Astellia is a leading provider of customer experience and mobile network monitoring presenting telecom operators with an end-to-end, independent insight into their network performance and real-time. Astellia helps understand customer behaviour by enabling operators to measure quality of experience end-to-end. The feedback management video showcases how Astellia helps boost customer experience, simultaneously increasing customer loyalty.
Instant Evaluate Feedback Management Video
Instant Evaluate makes it fast and easy for customers to provide feedback any time they want, while also allowing management to send out targeted survey invites to specific customer groups. This allows management to address service incidents before they become negative online reviews or lost customers. Watch the feedback management video to learn more about how Instant Evaluate makes it easy to always know what your customers are thinking.
Medallia Feedback Management Video
Medallia serves some of the world’s most respected companies in financial services, hospitality, IT, manufacturing, retail, telecommunications and other industries by offering a wide range of solutions to improve the customer experience. With a simple mission to create a world where companies are loved by customers and employees alike, Medallia can serve as your ally when it comes to capturing feedback. The feedback management video shows how to find out how Medallia allows your organization to optimize your customer feedback.
RightCom Feedback Management Software Video
RightCom is a software-as-a-service company that provides solutions that enhance customer experience. Its solutions make it simple and fast to gather strategic data about your customers, products and your distribution channels. The feedback management software video illustrates how RightCom possess technology that improves the customer experience.
Verint Enterprise Feedback Management Video
Verint Enterprise feedback management platform is a powerful means of collecting, analyzing and acting on customer feedback across all available channels. It enables you to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting. The enterprise feedback management video showcases how using Verint’s platform can help in determining if the customer experience provided is truly satisfying the customer.
Bright Navigator Feedback Management Video
Bright Navigator is an automated satisfaction surveying tool for companies with a high level of customer contacts. It measures real time, providing insight into what customers think and why. It gets to the bottom of customer gripes and provides the evidence to make change, including 360° feedback in operations. The feedback management video demonstrates how they create balanced scorecards and save time for team leaders with smart tools such as correlation analysis.
Key takeaways from the above video examples are :
- Build a strong creative brief
- Find a reference video or combine multiple video elements from different sources
- Work with a company that can understand your video production requirement easily
With the above feedback management video examples, it’s evident that companies are fast integrating videos in their marketing campaigns and various other touchpoints. If you are planning to develop these feedback management videos, a good start is to develop a brief of what can be the tone and style for your feedback management videos. We advise you to be different and unique while you create your messaging through the videos.
We at Advids create custom feedback management videos based on your brief. With a complete video production services plan at a fixed price, our design team works right from concept development, to art design and animation. Having created 1200 plus explainers for businesses, our Creative team can help you come up with the right fit. Do talk to us or send us a note on what your company plans to create with for the next feedback management video requirement.