The global cloud-based IT Service Management (ITSM) market is estimated to grow from USD 4.41 Billion in 2016 to USD 8.78 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 14.8% from 2016 to 2021. The Global IT Service Management (ITSM) market has also been witnessing the increasing popularity of ITSM among SMEs. This is great news for IT service desk software and solution providers.
IT service management software & solution providers are evolving their marketing by using videos to communicate value and educate new customers. Video marketing is increasingly being used by IT Service management software to market their solutions.
In this article we look at 20 Video Marketing examples from IT services desk & ITSM solutions that are on the spot. Watch these videos to get ideas for marketing your own IT service management solution. Here we go :
HCL Gold Blue Print ITSM Video
HCL’s Gold Blue Print (GBP) is the practical implementation of HCL ITSM architecture, containing the HCL Best Practice Processes; designed, used and maintained for HCL Infrastructure Management and Application Management Services. The ITSM video shows how HCL’s IT Service Management drives strategic innovation and collaboration in the ecosystem while maintaining competitive tension in the business world.
BMC Remedyforce IT Service Desk Video
BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. It is built with speed and flexibility as its defining features, making it easy to use and adapt to changes in an ever-changing business environment. The BMC IT service desk video shows how using Remedyforce speeds up an organisation’s IT services.
Cherwell IT Service Management Platform Video
The Cherwell IT Service Management platform is effectively a suite of ITIL verified information technology and service management applications. The IT service desk video shows how Cherwell’s Business Technology Platform helps your IT team automate routine IT service desk processes, and partner with the business to deliver genuine value.
HEAT Cloud IT Service Management Software Video
HEAT is a commercial IT Service Management Unified Endpoint Management software suite for IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect against threats to business continuity. It is a client-server application without a middle tier, no application server. The IT service management video shows how using the HEAT software can be used to form flexible, scalable and secure solutions.
SYSAid IT Service Desk Software Video
SYSAid IT service desk Software offers all the essentials in one place that are needed to manage all your IT support. It helps you get the reports, dashboards, and KPIs you need to understand and communicate your IT performance and make better IT and business decisions in minutes.The IT service desk video highlights the key features of the software and how it can help with IT Support.
LANDESK IT Service Desk Video
LANDESK Service Desk helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. It is offered on-premise, on cloud or on both. It delivers ITIL-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance, as shown in the IT service desk video.
BOSSDesk Service Desk Solution Video
BOSSDesk Service Desk is a Cloud-Based ITIL aligned Service Desk Solution that offers systematic workflows, real-time reports, and precise tracking of all your assets as its features. The cloud ITIL video shows how using BOSSDesk offers a good value for your enterprise that is cost-effective and efficient.
Assyst ITSM Solution Video
Assyst by Axios Systems is an enterprise-class IT services management platform with a comprehensive list of features including a suite of drag-and-drop customizable tools and process wizards, allowing departments to tailor the interface and functions to their specific workflow processes. Developed and continually updated to support current ITIL best practices. The ITSM solution video shows how Assyst delivers rich functionality to meet the complex needs of large enterprise organizations.
Provance IT Service Management Solution Video
Provance IT Service Management is an integrated IT Service that runs natively on Microsoft Dynamics 365 platform and is optimized for use with Microsoft cloud solutions and System Center. It is ITIL certified and works well with all other Microsoft 365 services, improving team collaboration and user experience. The IT Service Management video details the key features of the solution and how it can help with IT support.
Work 365 IT Service Desk Solution Video
Work 365 is an easy-to-use IT service desk solution for managing Service Requests and Help Desks for any department in the organization. Work 365 Help gives a centralized access to manage requests, approve requests and assign them to the right agents, and also includes agent routing and ticket assignment. The IT service desk video shows how SharePoint app optimizes service desk performances and helps reduce cost and complexity.
Matrix42 IT Service Management Solution Video
Matrix42 IT Service Management is a comprehensive Solution that fully integrates with all your physical, virtual, mobile, and cloud-based workspace environments, and covers all devices and services, regardless of ownership. The IT service management video shows how their ITIL ready framework can support IT related issues.
Nilex IT Service Management Platform Video
Nilex Service Platform is an online solution for service management and customer support, that offers features like social support, SLA, ticket management, advanced analytics, knowledge base to improve both customer and team experience. The animated IT services management video shows how the Nilex’s platform helps to manage the organisation’s ITSM operational process seamlessly.
A IT service desk management software & solutions can create the following videos :
- Platform Overview Video
- Product / Feature Videos
- 2D & 3D Animated Explainer Videos
- Getting Started / Intro Videos
- Sales & Marketing Videos
- Youtube Promo / Teaser Videos
- Business Use Case Study Videos
- How To Videos
With the above IT Service desk software & solution video examples it’s evident that companies are fast integrating videos in their marketing campaigns and various other touchpoints. If you are in the similar domain these videos are good start to build a brief of what can be the tone and style for your videos. We advise you to be different and unique while you create your messaging through the videos.
We at Advids understand IT service management platforms, systems and tools are continuously evolving and is an emerging segment, with a lot of transformations happening now and many more to follow in future. Lets use the power of videos to get your word out. We will be scanning the web to find more new and interesting in IT service management videos , if you have something to share do reach out to us.