20 Video Marketing Examples From Customer Support, Service & Helpdesk Platforms

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Businesses today face customer queries from numerous sources. The response time expected today for resolving customer support requests is shrinking everyday. Online businesses with a well laid out plan for handling customer support requests have seen significant edge over competition.

Helpdesk & Customer support tools are helping businesses understand and connect with their users to build more effective products. Support tickets, feedback forums, knowledge bases and metrics are all featured integrated with mobile and cloud solution.
Host of Customer Support management solutions are available in the market today. Which one works best for you has to fine tuned based on how your business data and users work.

Helpdesk & Customer Support Solutions are using video marketing to inform and educate prospects on how their platform or service can deliver.

In this article we look at 20 Video Marketing examples from Customer Support & Helpdesk Platforms that are on the spot. Watch these videos to get ideas for marketing your own Customer Support solution. Here we go:


Zoho Support is a flexible, web-based help desk support software that allows you to provide the support experience your customers want. Zoho Support gives your team the best tools to help customers while automating frequent tasks that otherwise take up time. The Zoho support video demonstrates how you can provide customers a truly unified customer service experience.


Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customer loyalty. With Trakdesk customizable ticket forms, you can create unlimited and dynamic ticket forms and customize each of them with their own inputs, dropdown menu, text area and checkboxes. It provides an easy to use interface and easy to use drag and drop function.The customer support software video shows how Trakdesk can provide premium user experience and allow customer service agents to deal with issues in an expedient fashion.


LiveHelp is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions in real time.They are a one-stop show for all your sales and customer support needs and helps you in your sales by connecting directly with your customers.The intro video elegantly depicts a new way to communicate and assist your website visitors.


Groove Help Desk is a simple tool for small businesses that helps your team deliver personal customer support. Groove’s ticketing system has everything you need to turn support tickets into amazing customer experiences. Built it with a minimal feature set that anyone can use, and left out everything else. They eliminate any sort of clutter, complexity or extra features that may overwhelm you. The product video shows how customer support can be made easy yet effective.


The European IPR Helpdesk is a project funded by the European Commission that supports cross-border SME and research activities to manage, disseminate and valorise technologies and other Intellectual Property Rights (IPR) and IP assets at an EU level. The European IPR Helpdesk caters to personal support on a specific IP issues and keeps you informed about the latest developments in the world of IP and Innovation in Europe. The animated video addresses the importance of Intellectual Property (IP) management and explain how SMEs and researchers can benefit from the varied service portfolio offered by the European IPR Helpdesk team.


Cayzu is a cloud based Help Desk solution that makes it easy & natural by integrating and showing conversations in real-time from multiple channels on a single screen. Staying connected with your customers and collaborating in real-time is an integral part of delivering great customer service.The cloud help desk solution video shows how Cayzu can help you manage all your customer service needs from a single help desk portal.

Making of a Video : View the Process of Making Google Allo's Video


Vision Helpdesk is an online helpdesk solution that manages support for multiple companies and products at one centralized place. Vision Helpdesk delivers all possible features that will simplify your day to day customer interaction and will give you a perfect control over the information flow in your organization.The helpdesk solution video shows how to manage support for multiple brands through one centralized location.


Live2Support is a leading global player in the field of online customer support solutions, providing a sophisticated range of on demand live chat service to thousands of companies around the world. The video introduce you to the concept of real-time support and how to resolve customer queries instantly.


Autoxloo helps innovative dealers leverage their web-based technology to increase dealership visibility in local markets.Autoxloo Live Chat Software for Car Dealers allows dealer website visitors to interact with Car Dealership Customer Service representatives for sales and support in real time. Live chat increases the amount of leads and helps you develop a relationship between customers and your brand.The overview video shows how Autoxloo uses its live chat software to resolve customer problems and generate leads at the same time.


Everything HelpDesk by GroupLink is a help desk software that lets you create and manage the performance and priority metrics for your support technicians allowing you and your tech support team to focus on resolving highest priority incidents first. It simplifies incident requests and increases productivity. The helpdesk software video shows how you can increase customer satisfaction with Everything Helpdesk.


Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.They make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses. With Freshdesk, customer queries from phones, emails, websites and even social networking sites get automatically converted into tickets. It can automatically assign tickets to different support teams based on intelligent rules.The cloud customer support platform video how FreshDesk can help you solve customer problems instantly, increasing customer satisfaction.


Help One is a configurable, web-based application which enables tier one help desk agents to immediately resolve simple phone and voice mail requests. Help One’s help desk agent functionality is compatible in both single and
multi-vendor environments with PBX, UC and voicemail systems. Off-loading repetitive UC and voice system MACDs to Help Desk agents using HelpOne is a highly effective strategy to ensure a number of important benefits. The video demonstrates how tier one help desk agents can easily use Unimax’s help desk to process telecom and UC MACDs without assistance.


Abhisi is next generation Helpdesk that seamlessly integrates with all modern channels used by customers to communicate with businesses. Quickly set auto responses and keep track of what a customer has to say from a variety of contact points. With Abhisi, you will be able to serve your customers better with a smaller investment. The animated video portrays Abhisi as a single point destination for all support solution increasing happy and loyal customers.

With the above Helpdesk & Customer Support Platform video examples it’s evident that companies are fast integrating videos in their marketing campaigns and various other touchpoints. If you are in the similar domain these videos are good start to build a brief of what can be the tone and style for your videos. We advise you to be different and unique while you create your messaging through the videos.

A Helpdesk & Customer Support platform can create the following videos :

  • Platform Overview Video
  • Product / Feature Videos
  • Animated Explainer Videos
  • Getting Started / Intro Videos
  • Sales & Marketing Videos
  • Youtube Promo / Teaser Videos
  • Business Use Case Study Videos
  • How To Videos

We at Advids understand Helpdesk & Customer Support Platform is continuously evolving and is an emerging segment, with a lot of transformations happening now and many more to follow in future. Lets use the power of videos to get your word out. We will be scanning the web to find more new and interesting in Helpdesk & Customer Support Platform Videos , if you have something to share do reach out to us.

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