In a world where instant gratification and big results rule the playing field, we have all witnessed and experienced customer service pushed aside for a higher profit margin. Even companies who stood above the rest and prided themselves on the belief that “The customer comes first” have fallen victim to the philosophy of corporate giants, profitus maximus. Bigger, faster, better may be better for the consumer but when it comes to customer service nothing beats one on one service delivered sincerely, swiftly and with a smile.
Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
In this article we look at 20 Customer Service video examples that are on the spot. Watch these videos to get ideas for marketing your own customer service video. Here we go :
LiveHelp Customer Service Video
LiveHelp is an easy Live Chat solution for your website. Visitors can immediately chat with someone who can answer all their questions in real time. They are a one-stop show for all your sales and customer support needs and helps you in your sales by connecting directly with your customers. The 2D animated customer service video elegantly depicts a new way to communicate and assist your website visitors.
Groove Customer Service Video
Groove Help Desk is a simple tool for small businesses that helps your team deliver personal customer support. Groove’s ticketing system has everything you need to turn support tickets into amazing customer experiences. Built in with a minimal feature set that anyone can use, it eliminates any sort of clutter, complexity or extra features that will overwhelm you. The customer service video shows how customer support can be made easy yet effective, with the help of Groove.
Tecso Customer Service video
Tesco CRM solution provides value-added solutions covering enterprise applications, data backup and more. It integrates the industry’s best solutions to every client’s needs serving businesses around the globe. The customer service video defines how Tesco cloud CRM can optimize profitability and customer satisfaction by implementing customer-centric processes.
Deutsche Bank Customer Service Video
Deutsche Bank is a leading global investment bank with a strong and profitable private clients franchise. Its services include on-shore investment banking, institutional equities broking, asset and private wealth management, retail banking and business processes outsourcing. The customer service video illustrates Deutsche Bank as a fully integrated financial services provider to corporate, institutional and individual clients.
EU IPR Customer Service Video
The European IPR Helpdesk is a project funded by the European Commission that supports cross-border SME and research activities to manage, disseminate and valorise technologies. It caters to personal support on a specific IP issues and keeps you informed about the latest developments in the world of IP and Innovation in Europe. The customer service video addresses the importance of Intellectual Property (IP) management and explains how SMEs and researchers can benefit from the varied service portfolio offered by the European IPR Helpdesk team.
Dell Financial Customer Service Video
IT has become far more than a support function. Organizations look to IT to generate revenue or at least find savings in efficiency. Let the wealth of leasing and financing options from Dell Financial Services help you find opportunities in decisions your organization faces regarding capital expenditures, operating expenditures and cash flow. The Dell financial customer services video demonstrates how Dell can match your financial solutions to the useful life of your assets.
PwC Financial Customer Services Video
PwC focuses on the future of financial services, helping clients shape their businesses and execute strategies. They use proven methodologies to design and execute business transformation backed by blueprint designs that are used as accelerators. The PwC customer service video uses dynamic typography to familiarize the audience with the business offering across various industries.
Core4 Customer Service Video
Core4 is a customer relationship management software that provides end-to-end management of all customer touch-points and commitments, from external interactions with your customers to internal project management and time tracking with robust reporting and an interactive dashboard. It helps easily view and track what’s most important for your business. The Customer service video shows how Core4 CRM solutions works with your business with the best options.
JP Morgan Chase Customer Service Video
Whether you’re just starting to invest or need to evaluate your existing strategy, your J.P. Morgan Financial Advisors help you prioritize your goals and develop an appropriate approach tailored to your situation. Together with a Banker, you’ll receive a powerful combination of banking and investment expertise to help ensure your money is working hard for you. The J.P. Morgan customer service video talks about the commitment to building long-term relationships and partnering with you over time to help you achieve your important financial goals.
SYSAid IT Customer Service Video
SYSAid IT service desk Software offers all the essentials in one place that are needed to manage all your IT support. It helps you get the reports, dashboards and KPIs you need to understand and communicate your IT performance and make better IT and business decisions in minutes. The IT customer service video highlights the key features of the software and how it can help with IT Support.
TeamLeader CRM Customer Service Video
Teamleader is an integrated online tool that makes 3500+ European SMEs work smarter with their CRM and Project Management solutions. The CRM software is user-friendly, affordable, time-saving and tailored to profit your business. CRM’s should be easy to work with and that message is clearly conveyed with this TeamLeader customer service Video.
Microsoft Dynamics Customer Service Video
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. The animated customer service video shows how CRM can really help manage professional services firm.
BOSSDesk Customer Service Video
BOSSDesk Service Desk is a Cloud-Based ITIL aligned Service Desk Solution that offers systematic workflows, real-time reports and precise tracking of all your assets as its features. The cloud ITIL customer service video shows how using BOSSDesk offers a good value for your enterprise that is cost-effective and efficient.
Capillary Customer Service Video
Capillary is an all-in-one, cloud based Customer Relationship Management solutions that works hard to take care of your business and drive sales through intelligent customer engagement. Their world class big data customer analysis capabilities form a 360⁰ view of customers such that you can have better interactions and form more meaningful relationships. The informative customer service video highlights how Capillary cloud based solution can help create a brand that customers love with the power of Customer Engagement Management.
Kapture Customer Service Video
Kapture CRM is an intuitive app that empowers you to grow your business through better lead management. It has a portal in the backend, envisaged to solve the purpose of handling sales related activities and monitoring tasks as well as sales employee tracking. The customer service video shows how Kapture CRM offers a secure platform to keep track of your contacts along with the updated history of your interaction with each customer.
CSI Customer Service Video
CSI’s banking CRM software enables your bank to add a new customer with just one click. The customer relationship management software is integrated with a core processing solution, NuPoint, so banks can track, capture and manage customer and prospect interactions in one relationship module. Bank staffs can enter the details of calls, emails and any other interactions to the CRM software and easily access that information from their personalized views. Plus CSI’s CRM for banking, automatically checks data and reveals any duplicates. CSI’s customer service video shows how banks can map the entire customer journey with their banking CRM software.
Verifone Customer Service Video
Verifone Managed Services are the simplest, most effective way to stay ahead of an ever-changing payment industry. One can reap the benefits of partnering with the global leader that offers a complete managed solution. Their Managed Services ensure that every device will have the base files, firmware, software and apps it needs. The customer service video explains how Verifone’s Managed Services include consolidated web-based transaction reporting from traditional retail to e-commerce — using a secure, web-based interface.
SBDA Customer Service Video
SBDA Customer Insight is a сustomer-centric banking marketing platform. SBDA’s Customer Insight turns raw banking data such as transactional histories, into targeted marketing and customer relationship management with a platform that marketers and product managers will love to use. It enables them to select customers by their real world activities to make banks campaigns highly personalized. The customer service video provides an end-to-end solution for coordinating the campaign with other specialists needed and for launching it in a few minutes.
Abhisi Customer Service Video
Abhisi is a nextgen Helpdesk that seamlessly integrates with all modern channels used by customers to communicate with businesses. Quickly set auto responses and keep track of what a customer has to say from a variety of contact points. With Abhisi, you will be able to serve your customers better with a smaller investment. The animated customer service video portrays Abhisi as a single point destination for all support solution increasing happy and loyal customers.
Key takeaways from the above video examples are :
- Build a strong creative brief
- Find a reference video or combine multiple video elements from different sources
- Work with a company that can understand your video production requirement easily
With the above customer service video examples it’s evident that companies are fast integrating videos in their marketing campaigns and various other touchpoints. If you planning to develop these videos a good start is to develop a brief of what can be the tone and style for your videos. We advise you to be different and unique while you create your messaging through the videos.
We at Advids create customer service video based on your brief. Our design team works right from concept development , to art design and animation. Having created 1000 plus service videos for business communication, our Creative team can help you come up with the right fit. Do talk to us or send us a note on what you plan to create with your next customer service video requirement.